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TOPIC: Installation error

Installation error 3 months 5 days ago #10812

  • Ange
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Hello,
I've installed the bought LMS King Pro I've downloaded yesterday but got an error message :
Table 'esynform.#__lk_class_lesson_user' doesn't exist
Had a look with phpMyAdmin and yes, the table does not exist...

History : Had installed it yesterday without any problem.
Went to the installation procedure and the relevant system check... Why have I followed the recommendations ? :ohmy:
Setting up in php.ini the recommended value messed up all my sites ! :(

After a long night searching the reason why all my sites were unable to show up, found the problem and solved it. :)

Now, when I got to component and try to enter LMS King Pro, I get an empty blank page...
Tried to re-install, uploading again the whole file and came up with the above given error.

If you have any idea of what I should do next, I would really appreciate your help.

Thanks in advance for your help and advises,
Stéphane - Company Webmaster

PS : please forgive me my English as it is not my mother language, I am french

Isn't there a company support for their customers ? only this forum ? :unsure:
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Installation error 3 months 1 day ago #10813

  • Ange
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Hello,

Since about 5 days now, I am waiting for an non existent support.
That's a really bad start for a new customer of the Pro version who is used to a more reactive support as form other bought Joomla! extensions (JEvents, RegularLabs, Hikashop, Akeeba, etc.).

Will find help somewhere else...
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Installation error 3 months 2 hours ago #10814

  • kingadmin
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I asked you via email a couple of times to give me access to the admin so that I can investigate the problem for you.
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